Smartronix does not have any hidden terms and conditions. Smartronix provides a legal contract to you with all the terms and conditions.
Limited reclamation period and refund rights: the right to ask for a refund – per incident- plan will expire within thirty 30 calendar days (reclamation period) starting from the date of purchase. At any point in time, if you feel that Smartronix not provided you satisfactory services, you can ask for a refund for the same.
If you unsubscribe from your existing services with Smartronix, you can ask for a refund.
You may choose to opt out from any paid subscription service provided by ‘ Smartronix and request for a refund for the paid amount only if no support service are provided to you by Smartronix and the refund request has been initiated within 5 days from subscription date.
This clause may not be applicable for those who belong to some specific states and jurisdictions where the limitation of refund rights is not allowed. Any other valid refund right will not be affected by this clause. By using this service or subscribing to Smartronix services, you are considered to have accepted and agreed to be bound by these terms.
‘Content’ Software, Materials, Services and other related information are collectively referred to as “Content”.
‘You’ “You” means you individually, any person, including any employer that you are acting on behalf of.
‘Per Incident Services’ ‘Per Incident Plans’ or ‘Incident Plans’ or ‘Single Incident Service’ are non-upgradable service provided by ‘Smartronix with the sole objective of fixing a single and specific technical problem which you face.
‘Subscription Based Services’ “Subscription Based Services” or “Subscription Services” are upgraded subscription plans offered by ‘Smartronix that are active for a specified period and are not limited by a number of incidents like our ‘Per Incident Service’.
‘Materials’ ‘Materials’ refers to downloadable contents, white papers, web casts, frequently asked the question, press releases, reference guides, data sheets, product information or any other proprietary and/or copyrighted information which is available to download from Smartronix‘s website. The term ‘Materials’ does not refer to the interface, theme, layout or design of the Smartronix websites or any other website owned or controlled by Smartronix.
‘Software’ ‘Software’ means a computer program of any kind, either kept by ‘Smartronix‘ or a third party, delivered via download, CD, other media or other delivery methods including client and/or network security software. Components of the Software are protected under copyright, trade secret, unfair competition, and other laws. Software includes both Smartronix software and third party software.
Your use of Software is subjected to the respective agreements such as a license agreement or user agreement that is attached or included with the software, ordering documents, exhibits etc.
The customer can avail the incidental services. The “incidental” means one-time render of the services to fix the problem of the website/Apps as per stated prior to the start of the steps to fix. The number of issues is not restricted, and also is benefited with the follow-up consultations on the request. The follow-on consultations are restricted for 7 days from the first day of service, available to the services provided at the first service.
MODE OF PAYMENT:
The payment will be processed only after the consent of the customer. As the mode of payment is limited to “online” which requires the use of credit card, the needed information is to be provided by the customer with correct layout.
All the payment is to be done before the start of the support unless ratified by the Smartronix. In case the full payment is not done, the customer shall be liable to pay 1.5% or any higher legal charge on the amount due. If the payment is due, the Smartronix is not liable to render the services and if prolonged by the mentioned duration may face the dismissal of contract.
While providing the credit card information, you allow the Smartronix to serve the payment procedure. At the time you authorize the credit card issuer to release the mentioned amount without any query of the signed receipt. In case of a debit card, the charges described will be applied on the same debit card till a genuine credit card detail is provided. Else for the case of electronic fund transfer, the account details will be subjected to the transfer of the charge. In all the cases the terms and conditions of the issuing bank and credit card issuer as per the case may be, will be served at the fullest.
We are always here to serve you with your satisfaction. Giving an extension to the services available is now easier. If the details provided at the time of the first contract remains same, the term of the support renews automatically for the same period declared in the last existing contract. If in case you are willing to change the terms of the contract while renewing or cancel the renewal, you are required to contact the Smartronix by yourself.
FAIR USAGE OF POLICIES AND TERMINATION”
Although there is no any fixation on the follow-on support during the subscribed period, the services available are under the guidelines of “fair use policy” enlisted by the Smartronix, which is considered to be tampered if:
THE CONTRACT IS FRAUDULENT:
Computer system is not the same registered in the contract. The contract is fraudulent.
This shall bring a temporary suspension or even permanent termination of the subscription provided, which will be decided under the sole right of the Smartronix.
PRIVACY: DATA PROTECTION:
The number of files scanned, threats found, files fixed by the support tool. Whether a firewall is active.
Whether any antivirus is active and updated. System information related to the operating system, memory and disc space, proxy configuration.
Security status and security threat available.
Installed programs and active processes information and application log file information and registry data.